Full time Offered Salary :

Customer Service/ Care Representative ( 62 Posts)

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Job Description

DURATION- ONE YEAR CONTRACT
WORKSTATION- REGIONAL/DISTRICTS
REPORTING TO: REGIONAL/DISTRICT CUSTOMER RELATIONS OFFICER

JOB PURPOSE: To respond to customer inquiries/complaints and ensure customers receive efficient and satisfactory services in the Region and District levels.

DUTIES AND RESPONSIBILITIES
i. Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
ii. Handle Customer queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
iii. Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); and
iv. Proper recording of time used to restore/repair/respond to customer
complains/breakdowns.

QUALIFICATIONS AND EXPERIENCE
 Diploma either in Marketing, Public Relations or Business Administration
(Majoring in Marketing or Public Relations) from registered and recognized
Institution;
 Computer knowledge is compulsory; and
 Relevant working experience of one (1) year in a reputable organization.
1.0.8 OTHER SKILLS AND COMPETENCIES
 Ability to communicate excellently in English and Swahili (active listening and talking);
 Good interpersonal skills;
 Ability to work under pressure; and
 Quick thinking and decision making.

GENERAL CONDITIONS
i. All applicants must be Citizens of Tanzania of not more than 45 years of age;
ii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts;
postal address/post code, e-mail and telephone numbers;
iii. Applicants should apply on the strength of the information given in this
advertisement; iv. Applicants must attach their certified copies of the following certificates;
 Diploma/Certificates;
 Form IV and Form VI National Examination Certificates;
 Birth certificate.
v. Attaching copies of the following certificates is strictly not accepted
 Form IV and form VI results slips;
 Testimonials and all Partial transcripts.
vi. Applicants who have/were retired from the Public Service for whatever reason should not apply;
vii. Permanent employees in the Public Service are not allowed to apply;
viii. Applicants should indicate three reputable referees with their reliable contacts;
ix. Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania
(NECTA) and National Council for Technical Education (NACTE);
x. Applicants with special needs/case (disability) are supposed/advised to indicate;
xi. A signed application letter should be written either in Swahili or English and Addressed to Secretary, Presidents Office, Public Service Recruitment Secretariat, 8 Kivukoni Road, P.O. Box 63100, 11102 Dar es Salaam;
xii. Deadline for application is 11th December, 2019;
xiii. Only short listed candidates will be informed on a date for interview; and
xiv. Presentation of forged certificates and other information will necessitate to legal action.

NOTE: All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise (This address
also can be found at PSRS Website, Click ‘Recruitment Portal’)
Released by;
SECRETARY
PUBLIC SERVICE RECRUITMENT SECRETARIAT