Job Title:           Sales Support Administrator

Asilia Lodges and Camps ltd is seeking to recruit a well-qualified Tanzanian to fill the position of Sales Support Administrator
in Arusha Office. This position is mainly an administrative function
within the Sales Department including responsibilities that support the
Sales Team. The position is also responsible for coordinating the staff
travel function for Tanzania as required, including the consulting and
administration associated with this function and he/she will report to
the Sales Manager, Arusha.

About Asilia 

Founded in 2004, Asilia has a leading presence in the main safari
destinations in Tanzania and Kenya as well as a driving role in several
pioneering projects. Asilia’s goal is to turn crucial and fragile
natural habitats into lasting conservation economies, benefiting both
the environment and local communities. At present the company owns and
operates 20 lodges and camps as well as a ground handling operation. 
Asilia is the first Sustainable Safari / Lodge Company in Africa to
receive a 5 Star rating for Sustainability from GIIRS, was recognized as
one of the “Best Companies for the World” in 2013 and was awarded the
2014 Tourism for Tomorrow Business Award.

What we believe in

We believe that world class travel can go hand in hand with improving
livelihoods and conservation of nature. Our luxury camps and lodges are
in some of the most special places on earth. Places we want to
safeguard for the future. We strive to transform whole areas, from
crucial fragile natural habitats with often impoverished communities
into lasting conservation economies: effectively protecting wildlife
whilst providing opportunities for local people to prosper. Whichever
department you work in your efforts will be crucial in achieving our
conservation goal.

Position: Sales Support Administrator

Location : Arusha
Reports to: Sales Manager Arusha

Responsibilities and duties 

Manage the full administrative function for the Sales Team which includes:

• Cross checking of bookings in the relevant booking systems including
  rate checks, logistics, pax numbers, extras charges, booking notes
• Reconfirmation of all bookings within the specified timeframe  Liaise with the finance team on invoice payments as necessary
• Liaise with Safari & Camp Operations as necessary
• Identify problems on a file and immediately notify the Sales Consultant and when applicable the Line manager
• Any other administrative tasks as may from time to time be directed by the Line Manager
• Build and maintain good relationships with both internal and
  external stakeholders to facilitate the smooth running of the
  administration process
• Always provide proactive support to colleagues, but especially during peak or leave times
• Strong support to the team in order to ensure we reach our departmental target
• Following and adhering to all sales procedures as set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3^rd Party suppliers) and the countries in which we operate
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Always look for ways to support and assist the sales team and play an active role in increasing their performance

Fam & PR Trips 

• Handling site inspections and local agent fam trip requests for the
  Asilia product with costing and accurate information within the required
  turnaround time
• Proactive response to requests including suggestions on itinerary
  design, routing, logistics, alternatives, upselling, offering additional
  information as needed
• Follow booking procedures set out in the operating manuals when
  booking all properties, vehicles and activities that make up the safari –
  Fam trip specific policy in place
• On confirmation complete the safari file with all the information required
• Manage the day to day running of the trip as far as possible to ensure smooth operations

Staff Travel 

• Handling personal staff travel arrangements for Tanzania based Asilia staff (bednight policy)
• Obtaining details– dates of travel, flexibility of dates, arrangements needed, passport/ID copies, budget

Required work practices 

• Across all interactions, promote the image of the sales team as a
  best in class externally with our clients and internally with our key
  stakeholders
• As a key point of contact and the face of Asilia, upholding and
  contributing to the reputation of the company as a leading safari
  operator
• The Asilia values are company values that play an important role in
  how we define ourselves and set ourselves apart. We place high value on
  living these values in every day work practices. These values are
  genuine, inspired to do good, caring family spirit, teamwork, dedicated
  to service, consistent quality and going the extra mile
• When staff events happen within working hours it will be compulsory to attend
• Attend all Training & Development programs as required

Skills & Experience Required

• Interest in the safari industry
• Strong administration and organizational skills
• Meticulous attention to detail
• Good communication skills, a service delivery mindset and a strong customer service focus
• Must work well under pressure
• Proactive mindset and can-do attitude
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn
• Must be computer literate and able to use email / MS Word / MS Excel

Skills & Experience Advantage

• Knowledge of the safari industry
• Knowledge of Sales Systems

Qualifications

• A minimum of bachelor’s degree In Tourism and Hospitality
  Management, Business Administration or any equivalent fields from a
  recognized institution
• A minimum experience of 2 years working in lodges/hotels/camps
• Good in written and spoken English language

How to apply

Please send your application and resume in one Pdf document not later than   10^th December 2021 to [email protected] 

Only shortlisted candidates will be contacted

Hard copy or Hand delivery will not be considered