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Monday, November 22, 2021

Precision Air Services Plc Tanzania, Customer Service Executives




 Job Vacancies at Precision Air Services Plc 2021 Precision Air Services Plc is a fast-growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction we wish to invite applications from suitably qualified candidates to fill in this challenging position.Nafasi za kazi Precision Air Services Plc


POSITION: CUSTOMER SERVICE EXECUTIVE (2 POSTS)

REPORTS TO: CUSTOMER SERVICE SUPERVISOR

DUTY STATION: DAR ES SALAAM

ROLE PURPOSE STATEMENT:

To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations


KEY ACCOUNTABILITIES/RESPONSIBILITIES


To ensure efficient & effective passenger service in compliance with carriers’ policies/procedures and customer airlines approved SLA.

To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.

To protect and enhance revenue collection to meet Company and Customer airlines targets.

To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.

Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.

Any other duties as may be assigned by your supervisor

PERFORMANCE INDICATORS:


Comply with customer care standards in terms of serving the passengers.

Nil OTI’s related to poor service.

Comply with laid down standards in verifying validity of passenger’s travel documents.

Comply with laid down standards of appearance and grooming

Compliance with SLA’s.

Customer service delivery reactions/responses.

Compliance with non-SLA carriers’ policies & procedures.

Adherence to safety standards

Excess baggage revenue collected and reported

COMPETENCIES:


High integrity and communication skills.

Ability to work under pressure.

Proactive/results orientated

Team player

Decisive and result oriented

Customer focused

Pleasant & presentable

MINIMUM REQUIREMENTS:


Diploma Graduate or relevant lATA/ UFTAA qualifications or equivalent

Certification in relevant computer applications and Customer Service

Experience in delivering service in demanding consumer environment

Good Communication Skills with Pass Mark of grade C in English and Kiswahili and Mathematics

Fluency in appropriate foreign languages is an added advantage

Closing Date:


Not later than 29th November 2021


Mode of Application:


If you feel you meet the above requirements, please send your application and CV to the address below. Only short‐listed applicants will be contacted.


Head of Human Resources and Administration


Precision Air Services Plc


Mail Box 70770


Dar es Salaam


Tanzania.


E‐mail: pwrecruit@precisionairtz.com