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Friday, November 12, 2021

JOB VACANCY - Sales Administrative officer.

 




Description

Key Duties & Responsibilities

  • Payment confirmation
  • Daily order booking
  • ATC Creation
  • Open ATC management
  • ATC movement record keeping
  • ITA creation
  • Issuance of ATCs to transport department/customer/customer representative
  • Company order creation procedures compliance
  • Sales officer/coordinator team coordination (for order creation)
  • Transport and logistics coordination (to ensure seamless dispatch)
  • Compilation of customer service sales report
  • Maintenance of strict customer account statements confidentiality
  • Customer account balance confirmation
  • Customer queries management
  • Development and implementation of customer experience improvement tactics and strategies
  • Collation of periodic sales reports for review and submission to DCP Management
  • Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
  • Identification and recommendation of sales operation improvement to the Head of Sales & Marketing
  • Execution of any other duties assigned by the Head of Corporates Sales or Head of Sales and Marketing

Requirements

Academic/Professional Qualifications

● Bachelor Degree in Business

Work Experience

  • At least 3 years of working experience in a sales operations position

Skills and Competencies

  • Customer service management
  • Excellent communication skills both verbal and written (English and Swahili)
  • Strong leadership skills
  • Report complication
  • Problems solving skills
  • Teamwork skills
  • Computer skills –
  • MS Office Suite

Benefits

  • Personal Health Insurance
  • Pay Off Time
  • Training and Development