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Tuesday, June 15, 2021

Call center personnel at Baridi Baridi Tanzania Ltd

 


Title: Call center personnel

Location: Dar es Salaam

Report to: Head of Marketing Team

 

About Us

Baridi Baridi Tanzania Ltd. (Baridi Baridi) is a joint venture company of Daikin Industries Ltd., a global No.1 air-conditioning company, and WASSHA Inc., an international company from Japan dealing with lantern renting service.

 

Baridi Baridi is carrying on business of leasing air conditioners to end users, by renting air conditioners to small-mid-size shops and residentials with our new technology of paying and switch on/off AC with a smartphone.

 

We began our operation in April this year of 2021, so we are looking for new colleagues with whom we can develop our business together from Tanzania to all over African countries soon.

 

Currently we are looking for highly motivated and qualified call center personnel that will be the liaison between our company and its current and potential customers.

 

 Job duties
·         Managing large amounts of incoming and outgoing calls in a timely manner
·         Management and resolve customer complaints.
·         Following call center “scripts” when handling different topics
·         Identifying customers’ needs, clarify information, research every issue and providing solutions. 
·         Build sustainable relationships and engage customers by taking the extra mile.
·         Keep records of all conversations in our call center database in a comprehensible way.
·         Perform any other duties assigned by the supervisor.

 

Qualification and skills
·         Bachelor’s degree in customer care services or related field
·         Two years and above revious experience in a customer support role
·         Strong phone and verbal communication skills along with active listening
·         Customer focus and adaptability to different personality types
·         Familiarity with CRM systems and practices
·         Ability to multi-task, set priorities and manage time effectively.

 

GENERAL CONDITIONS

Terms of Employment: The company will be offer employment opportunities upon completion of a probation period of Six (6) months.

Remuneration: An attractive remuneration package will be offered to successful candidates

 

If you are interested, please send the followings on the below email address.

-      Your CV as PDF or Word file attached to e-mail

-      Motivation letter for application written in the message.

 

Apply to : [email protected]

 

Website: Baridi Baridi Inc.

https://baridibaridi.com/en.html

 

Company’s Vision, Mission and Values

https://note.com/hiroki_asada/n/n614a724117b3