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Monday, March 8, 2021

Service Desk Intern at Computer Centre Tanzania Ltd

 


Service Desk Intern


DESCRIPTION: - SERVICE DESK INTERN
PROFILE: The Service Desk (SD) Intern will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilization of information systems by the directorates customers / clients.


 The SD Intern will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed ajira procedures and standards are met whilst maintaining Customer Satisfaction.



SKILLS/QUALIFICATIONS:

  • Bachelor’s Degree or Advanced Diploma in Business Administration, Information Technology or equivalent work experience preferred
  • Experience in operations management/monitoring role.
  • Understanding of service desk and service delivery.
  • Proven interpersonal skills particularly in the area of client management, strong communication and resource planning abilities.
  • Ability to adapt and learn the relevance and potential impact of emerging technology improvements.
  • Strong work plan and self-development skills, Team interactions & Soft Skills
  • Excellent Communications skills written/verbal and excellent Logical & analytical skills
  • Basic understanding of computing systems, networking issues/systems administration.
  • Must have a GPA of 3.5 or above
  • ITIL certification or work experience on any ITIL based service desk tool will be an added advantage.



How to apply:
Please send your CV’s to [email protected]
Subject: “
Application for Servicedesk Internship Position”.
Email Content: Brief Cover letter.
Deadline: 10th March 2021.