New Post

Wednesday, February 24, 2021

Customer Service Team Leader at Wananchi Group Tanzania Ltd


Job Title: Customer Service Team Leader DTH

Location: Tanzania


Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading internet, data, TV services, and multimedia communication solutions providers. We are looking for a Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/She will be reporting to the Head of Sales and Retention Manager.

Customer Service Team Leader DTH will be responsible for:

·         Leading a team in design, implementation, and execution strategies that manage customer touchpoints activation/onboarding service support, to improve subscriber, payment channels and posting, retention processes, and exposure to customer retention and revenue risks;

·         Manage service support for ZUKU TV Tanzania base and resource in line with KPIs

·         Achieve budgeted financial goals in the key ajira customer retention KPIs.

·         Drive customer-centric analysis of customer base and market information

·         Point of referral for after-sales, retention strategy, and escalations

·         Provide a report on customer management operations and performance


·         Minimum of Diploma or Bachelor Degree in Business Administration

·         4 years of Customer service experience in business development. CS certification is an added advantage.


Please share your CV and relevant certificates and supporting documents to [email protected] before Friday 28th February 2021