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Friday, February 8, 2019

Organisation:Qatar Airways

Job Function:Commercial

Division:Dar-Es-Salaam - DAR

Employment Type:Full Time -

City:Africa | Tanzania | Dar-es-Salaam

Last date of application:28-Feb-2019

Qatar Airways

Welcome to a world where
ambitions fly high.

From experienced pilots to
dynamic professionals embarking on new careers, Qatar Airways is searching for
talented individuals to join our award-winning team.

We take pride in our
people—a dynamic and culturally diverse workforce is essential to why we are
one of the finest and fastest growing airlines in the world.

We offer competitive compensation
and benefit packages.

About Your Job:

this role, you will provide full service-oriented professional reservations and
ticketing service to all customers and travel businesses either through
telephone calls or in person meeting in order to achieve optimal customer
satisfaction and achieve budget revenue targets.


  • Makes and confirms
    reservations for passengers
  • Arranges Reservations and
    routing for using timetable, airlines manuals, reference guides and tariff book
    and proper issuance of ATB for all types of ticketing transactions
  • Assist mishandled passengers
    such as NOREC/DNB to reduce passenger complaints
  • Issue tickets quoting
    correct fare to reduce passenger complaints and debit notes
  • Advise of changes in flight
    plan or to cancel passenger reservations
  • Advise load control
    personnel and other stations of changes in passenger itinerary to control space
    and ensure utilization of seating capacity on flights.
  • Initiate and promote QR
    product to generate the revenue
  • Record and process
    reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Handle helpdesk-assist
    travel agents with seat confirmations: upgrade/downgrade proposals
  • Issuance of MCO’s and
    refunds’ process lost tickets and time barred tickets
  • Plans route and computes
    ticket cost, using schedules, rate books and computer
  • Telephones customer or
    travel agents to advise of changes with travel conveyance or to confirm
    reservations, as well as alternate available options
  • ·        
    inquires made by travel agencies or transportation firms, such as airlines, bus
    companies, railroad companies, and steamship lines

About You:

To be successful in this role you must have a diploma or Associate
degree or equivalent. Minimum of 2 years’ experience in an airline/travel
industry. You will be service oriented with good interpersonal skills. Knowledge
in IATA standard reservation/ticketing procedures is required with fair
knowledge of world geography and have proven experience with the Amadeus
reservation system.

Good interpersonal and
communication skills in English  along with knowledge of PC-based
applications are also required.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate