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Tuesday, July 10, 2018

Nafasi ya Kazi System Admin: VAS & Call Center Apps - VDITB16 Vodacom, Mwisho wa Kutuma Maombi ni Tarehe 16 July 2018

Job Description
System Admin: VAS & Call Center Apps - VDITB16

Role purpose:
• Manage systems capacity & performance of VAS & Call Center Systems.
• Manage data for Call Center Applications.
• Ensure systems and applications security.
• Manage the systems/applications configuration.
• Manage systems problems, Incidents and requests as per the SLA.
• Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
• Manage systems/applications changes
• Manage Projects related to the Middleware applications, interfaces and Database
• Provide assistance in managing the following VAS applications whenever required: USSDII,WAP

Key accountabilities & REsponsibilities
• Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions

• Gateway, Bulk Messaging Gateway, Call Center and Middleware, Device Offer,MyVodacom app,Corporate Website and Smart Notification applications

• Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.

• Call Center applications Management, Administration, Integration, Delivery and Support.

• Accountable for security of VAS & Call Center applications in line with VTL standards, policies, procedures and industry best practices

VAS and Call Center Systems Acquisition
• Assist in acquiring and maintaining application software.
• Assist in acquiring and maintaining Technology Infrastructure.
• Setting and maintaining IT & Billing policies and procedures.
• Installation of applications on VAS & Call Center Applications servers.
• 5. Manage changes to the systems or applications via change management process.

VAS and Call Center System Management
• Manage performance of VAS and Call Center Applications.
• Ensure continuous service with high availability and minimum disruption
• Ensure security of VAS and Call Center applications by safeguarding against unauthorized access of VAS applications and systems
• Manage VAS applications configurations
• Manage VAS applications problems and incidents including performing corrective action and/or escalating to suppliers.
• Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with VAS applications.
• Manage data processed by VAS applications including ensuring data integrity, confidentiality, availability and security.

DVAS System Operations
• Administration of all VAS applications users.
• Installation, Configuration, fine tuning, and optimization of VAS systems software and applications.
• Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.

DVAS System Monitoring and Evaluation
• Monitor and evaluate on regular basis the performance of all VAS applications.
• Monitor and evaluate on regular basis service level agreements with third party vendors
• Monitor and evaluate on regular basis the internal SLA performance of VAS Applications.

• Maintain PDP

• B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.
• Position requires strong technical skills
• Minimum of 2 years’ experience
• Good experience in Information Technology Systems
• Management and Operating Systems and Databases
• Understanding of Network Management Processes

Core competencies, knowledge and experience
• IT Systems administration
• TCP/IP Network administration
• Systems Monitoring & Analysis Tools
• Operating Systems
• IT Systems Management Processes
• Database Management/Administration
• Systems Development Life Cycle (SDLC)
• Information Systems Security
• IT Systems Administration experience
• Systems Operations
• Systems integration
• Web based programming
• Net development framework
• Java development Framework
• RDBMS Databases - MS SQL Server, Mysql
• Windows 2003 Server, UNIX/Linux Operating Systems
• IDS design and management
• RHCE would be an added advantage

Job TypE : Full-time
Employment Type : Permanent
Closing Date : 16-Jul-18, 11:59:00 PM