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Tuesday, July 17, 2018

Nafasi ya Kazi Relationship Officer (Micro Business Banking) - Tanzania, Tuma Maombi Yako Mapema

Job title: Relationship Officer- Micro Business Banking

Key responsibilities:
• Growth of Liabilities, micro portfolio, and income through engaging graduating quality existing SGL and non SGL clients to ensure the bank target is met.
• Customer retention, maximizing benefit from customers through cross-selling relevant bank products in the segment.
• Designing and implementing a service delivery strategy to ensure the bank is competitively positioned through providing convenient, efficient and fast service to all of the clients
• Minimization of exposures to and impact of risks while adhering to KYC, AML in managing the portfolio.
• Quality of service in the portfolio and management of customer expectations through effective queries, complaint and correspondence handling in a timely manner as per service operating standards.
• Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
• Monitoring to ensure the PAR is managed within the bank standard
• Collaborate with marketing and communication department in promoting the products and services of the product group.
• Assists in product development projects during the several phases; initiation, realization, implementation and evaluation phase.
• Identifying, tracking managing and resolving project issues
• Proactively disseminating reports to all stakeholders timely
• Managing the overall schedule to ensure work is assigned and completed on time and within budget
• Provide adequate training and support to branch staff to ensure all products are well known to all staff.
• Stay aware of developments in the market segment by attending conferences, reading market specific newsletters, visiting web-sites etc.
• Produce Daily, Weekly and Monthly Work plan, performance and status for performance monitoring and effective decision making.
• Any other duties as assigned by line manager.

• University degree in related field
• At least 3 years working experience

To apply share your CV through [email protected]