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Tuesday, July 10, 2018

Nafasi ya Kazi Relationship Manager, Business Banking - Mwanza, Tuma Maombi Yako Mapema

Relationship Manager; Business Banking (MWANZA)

Job Purpose
• Drive deepening activities with high-value or potential clients with full range of

Key Responsibilities
• BB products, continuous analytics support and collaboration with Business Specialists;
• Meet Clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients and other referrals from CB /CIB directly to Business Banking RM/ Team
• Maintain integrity of Clients credit portfolio through monitoring, early action and remediation actions
• Relationship deepening by proactively reaching out to & engaging with high value Business Banking Clients and “Hidden Larger Businesses” as per the mandates protocols
• Acquiring from ETB client, CB and CIB referrals (MGM)
• On boarding clients on TWC and LAP proposition.
• Supporting the Client on any Client-initiated needs
• Delivering on transactions, service requests, On line Banking, Mobile/Web training
• Updating CDD/AML
• Managing Client's Credit Situation

Skills requirements

• Product Broadening
Understanding of businesses and financials
Enhanced multi-product BB knowledge
Market and competition knowledge

• Client Engagement
Presentation and soft skills tailored to engaging business owners
Internal stakeholder engagement skills

• Closing Deals
Ability to drive and manage Client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions

• Journey completion
Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability

Experience & Knowledge Required
• Bachelor degree or requisite technical skills gained through professional associations and practical experience (3-5 years experience)
• Good working knowledge of banking products.