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Wednesday, August 1, 2018

Nafasi ya Kazi Enterprise Support Executive - Vodacom, Tuma Maombi Yako Mapema

Enterprise Support Executive

Dar Es Salaam Head Office - Tanzania, Tanzania

Role purpose:
• To ensure all daily after sales post-paid services are met.
• To ensure all services are done within agreed SLA.

Key accountabilities and decision ownership
• Attending all issue escalated to EBU support help desk within the agreed SLA
• To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems
• Work in conjunction with other stakeholders across department to solve customer issues and improve customer expectation.
• Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time.
• To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.

Core competencies, knowledge and experience
• Strong analytical skills
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills

Must have technical/professional qualifications:
• 2+ years’ experience industry or functional experience.
• Diploma in Business Administration, Economics, Marketing or its equivalent.
• Interpersonal skills.
• Excellent communication skills
• Telecommunications experience would be advantageous.
• Management information system