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Friday, July 20, 2018

Nafasi ya Kazi Customer Operations Manager - Dar-es-Salaam, Mwisho wa Kutuma Maombi ni Tarehe 16 August 2018

Customer Operations Manager

Type: Full Time
Category: Logistics & Operations
Location: Dar-es-Salaam
Other Categories: Clearing & Forwarding ,
Job Level: Supervisory

Roles and Responsibilities
• Manage the forwarding, customs, warehousing, shipping and administration teams in accordance with the company’s SOP’s and ensure relevant KPI’s are met and exceeded on a consistent basis;
• Manage implementation of end to end logistics solutions, ensure clear, concise SOP’s for all projects to meet our customer requirements;
• Prepare daily, weekly, monthly management reports and operations monitoring reports e.g. track, trace and exception reporting, operational plans, performance and exceptions, trend & variance analysis;
• Efficient planning and coordination of modes of transport (rail, road and shipping), warehousing and port operations to ensure accurate and timely execution of all customer orders with maximum efficiency;
• Revenue management - arrange timely and accurate quotations to clients, payment to suppliers, invoicing to clients, reconciliation and closure of projects profit and loss accounts and record keeping;
• Understand the business and operate widely, cooperate with and consider other relevant departments in terms of business, controls, related processes and problem solving;
• Support Business development – work with local and regional teams to develop & implement new business;
• People management: 1) Identify and communication KPI’s for the team, 2) help individuals in the team become stronger in their functions 3) drive team work and team cooperation within the team and with other related teams as well as performance management (Management by objectives);
• Provide effective coaching methods to direct the operations team to plan, organise, prioritise and execute work and ensure compliance with all operational deadlines;
• Drive continuous improvement of all operations, clients service, and use of IT systems;
• Comply to country specific regulations;

Educational Qualifications
• Tertiary education in the relevant field.

Experience Requirements
• Minimum of 5 years’ experience in freight forwarding (road, rail, ocean), warehousing and port operations in Africa (preferably Tanzania)
• Minimum 3 years’ experience in managerial role & ability to manage team of minimum 20+ persons.
• Warehouse Management
• Very Proficient IT skills in particular in Excel, SAP
• Strong interpersonal, prioritisation, negotiation and conflict resolutions skills.
• Attention to detail – analytical and ability to develop management reports.
• Fluent in spoken and written English, additional languages an advantage e.g. Swahili, French.
• Strong understanding of warehousing, customs clearing, port services, transport (road, rail and shipping) and operations management;
• QHSEC trained/strong experience;
• Open mentality, proactive and strong problem solving ability

Deadline 16 August 2018