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Tuesday, July 10, 2018

Nafasi ya Kazi Branch Sales & Service Executive - Dar es Salaam, Tuma Maombi Yako Mapema

Branch Sales & Service Executive

Leading the way in International Banking, we support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values

Key Responsibilities

Inbound NTB/ETB sales
• Address walk-in NTB clients' (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
• Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required

Inbound ETB Service-To-Sales
• Address walk-in ETB clients' (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients; Actively seek Service To Sales opportunities

a. Listen, explain & sell (in person)
• Understand needs
• Explain respective banking proposition that fits their ingoing need (anchor product)

b. Deep sell (in person)
• Immediately broaden the conversation to include fuller bundle
• Refer to Business Banking Acquiring Team for BC lending needs

c. Prepare, set up, & activate (in person)
• When required documents are available
• Compile required documents
• Conduct KYC/CDD
• Open account/activate products
• Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team

d. Service (in-person)
• Fulfill basic service needs and pass on rest to Client Centre or CSM
• Listen, explain & sell (in person), understand needs of walk in clients
• Explain proposition that fits need (respond to client need and do ‘next best conversation')
• Receive and ensure applications for new Current, Savings, Fixed Deposit and Call
• Accounts are as per account opening requirement.
• Receive and process applications for personal Loans, personal overdrafts.
• Accept, scrutinize mandates for new accounts
• Receive and process new and renewal applications for Debit Cards and hand over to operations officer for further processing
• To actively participate in branch sales planning to generate branch action plans for meeting/exceeding sales targets.
• To generate new business via local sales promotions, in – branch contacts and contacts with alliances.
• To build and deepen relationship with existing customers
• To maximize cross sell opportunities
• To provide quality, efficient after sales services
• Ensure adequate supply of up to date product brochures.
• Submit Sales Return to vcgm -sd
• Daily updating of the Sales Charts/Branch Manager's Dashboard.
• Carry out the monthly sales tracking.
• Regular visits to customers
• Ensure that Top 200 customers programme is maintained
• Checking FDR transactions, interest rate review, breaking FDR
• Respond to suspicious transactions queries raised by HUB
• Any other duties delegated by the Manager
• Ensure compliance with Group Policy and Standards, local regulations, controls and procedures of the Bank
• Ensure compliance with Guidelines and Procedures on Customer Due Diligence for account opening and ‘Guidelines and Procedures on Cross border account opening referral' issued by Group Business and Operational Risk

Qualification & Skill Requirement
• Degree in business, 2 years experience in sales and banking.
• Product broadening and sales skills.
• Basic banking products knowledge – CASA, Mortgage, PL, Credit Cards, Simple wealth.
• Market and competition knowledge.
• Client engagement and closing deals.
• Client training on digital solutions.
• Communication and presentation skills.
• Negotiation and objection handling.
• Understanding of KYC/CDD principles.