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Friday, July 6, 2018

Nafasi ya Kazi Branch Operations Manager - Dar es Salaam, Tuma Maombi Yako Mapema

Job title: Branch Operations Manager
Job type: Permanent
Emp type: Full-time
Location: Dar es Salaam
Industry: Banking

Job Description
Job purpose
To provide efficient business management to facilitate delivery of performance achievement of operational excellence in the branch

Main Accountabilities
Accountability: Ensure quality service to customers
Weighting: 15 %

Outputs to deliver this accountability:
• Ensure punctuality and availability of staff to clients at all times
• Ensure all staff promote the use of electronic mediums such as ATMs and Internet banking
• Ensure customer complaint register is in place and use
• Ensure sufficient stationery is available at all times
• Ensure that Customers are advised fees payable
• Ensure all staff portray a professional image
• Ensure all staff are knowledgeable on product range, documentation requirements and services offered
• Create an environment enabling front line tellers to satisfy customer needs
• Ensure that monthly Scorecards are prepared and submitted to Head Office timely
• Ensure that queues are properly managed
• Ensure that banking hall is neat

Accountability: Manage and control general ledger accounts
Weighting: 10 %

Outputs to deliver this accountability:
• Ensure that suspense accounts balance on daily basis
• Ensure daily check of GL posted transactions
• Analyze GL Trial Balance for abnormalities
• Ensure monthly GL Accounts reconciliation and follow up of outstanding figures is done as per SLA
• Ensure that all GL vouchers are properly validated

Accountability: Ensure operational efficiency in the branch
Weighting: 15 %
Outputs to deliver this accountability:
• Minimize operational expenses for branch where applicable
• Ensure expenses are utilized as per approved limits
• Ensure daily workload is processed on time (adhere to cut off time)
• Manage issuance of BP cheques
• Ensure security on properties and premises
• Maintain and update Branch inventory
• Ensure safe and secure keeping of records i.e. vouchers, registers and reports
• Ensure fee are collected as per prevailing tariff guides and circulars
• Ensure that controlled stationery and safe custody items are properly maintained and regularly checked
• Ensure that Domestic Payment Screening is done
• Ensure that adequate working tools are available and are in order
• Ensure that tools/equipments are properly maintained and serviced as per SLA with service providers

Accountability: Control branch treasury
Weighting: 15 %

Outputs to deliver this accountability:
• Manage and control cash movement to and from the branch and confirm security arrangement is in place
• Manage and control effective ATM Replenishment and Balancing
• Manage all cash limits in the branch i.e. teller limits and total branch cash limits
• Report excess as soon as it arises and arrange for insurance cover
• Ensure Branch cash balances daily
• Ensure adherence to safety and security
• Ensure daily cash position is reported as required
• Ensure that strong room keys are properly managed as per policy
• Ensure that hand-overs of keys are properly done
• Ensure that snap checks are done and recorded

Accountability: Managing career and personal development
Weighting: 10 %

Outputs to deliver this accountability:
• Keep updated of all circulars, manuals and policies
• Meet training objectives as set out in personal training and development plan
• Proactively identify personal development areas and training needs.
• Ensure sufficient updating of procedural changes taking place in the bank
• Build awareness, keep up to date and comply with KYC and AML regulations
• Ensure all Risk incident are reported timely.
• Ensure day’s work is checked daily
• Ensure 100% collection of manually collected fees
• Ensure key issue policy is in place, in order and updated.

Accountability: People management
Weighting: 15 %

Outputs to deliver this accountability:
Oversee the branch team to ensure effective daily operations
• Develop high performing team by conducting operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
• Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
• Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken
• Manage and control overtime in the branch and optimal utilization of man hour
• Manage the coordination of staffing levels and plans to address the issues
• Report excessive overtime and create plans to address the issues
• Establish and maintain a succession plan for the team
• Monitor overtime and ensure that it is kept to a minimum.
• Ensure that all overtime is pre- approved
• Create a conducive and harmonious environment in the branch

Accountability: Business management
Weighting: 10 %

Outputs to deliver this accountability:
• Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make.
• Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
• Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.

Accountability: Branch Security
Weighting: 10 %
Outputs to deliver this accountability:
• Ensure that security alarms are in order and tested
• Ensure that CCTV cameras are in place and in order
• Ensure security door PINs are properly managed
• Ensure that branch physical opening is done as per policy
• Ensure that access to strong room, teller area, server and record room is controlled
• Perform all other duties as reasonably assigned.

• Advanced Diploma in Banking / Accountancy
• Degree in banking/marketing

• Minimum 6 years in banking business.
• Vast knowledge in Branch operations
• Vast knowledge in all bank products
• Minimum of 3 years in management level in Branch

• Leadership skills
• Ability to work under pressure
• Planning and organizing skills
• Computer Literacy
• Resources management skills
• Sales skills
• Good communication skills verbal/written
• Financial Management skills
• Monitoring
• Critical Thinking

Language skills
• English
• Swahili