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Friday, July 20, 2018

Nafasi ya Kazi Agency & Channels Manager - Vodacom Tanzania, Tuma Maombi Yako Mapema

Agency & Channels Manager
Dar Es Salaam Head Office - Tanzania, Tanzania

Role purpose:
• Enable and support Agency and Channels in achieving the Vodacom EBU objective of being the preferred Total Communications provider (Mobile, Fixed, Mpesa and any other Enterprise products/services) for EBU customers in Tanzania
• Deliver high standard of Management for both existing door to door Agency and other alternative channels
• Enabling and supporting the Agency and Channels to achieve Acquisition, Retention & Churn targets
• Provide end to end 1st tier support to allocated Agency and Channels
• Achieve profitability of cluster by ensuring right product mix of Mobile, Fixed, M-Pesa and any other Enterprise products/services products revenue
• Scale up Agency and Channels models ensure penetration is high
• Responsible for fostering productivity of Agency and Channels on daily-weekly and monthly to ensure consistency in target deliverables.

Key accountabilities and decision ownership
• Drive and communicate Mobile , Fixed M-Pesa and any other Enterprise products/services Line targets
• Achieve individual targets (Acquisition & Revenue)
• Monitor the performance of Agency and Channels continuously to ensure that agreed targets are achieved
• Assist the Agency and Channels in creating pipelines, account plans and revenue forecasting
• Ensure that Agency and Channels apply Account Management Methodologies in servicing customer accounts
• Create & manage relationships at multiple touch points with Agency and Channels and customers
• Act as a single point of contact for the EBU Agency & Channels to drive collaboration across all functions of the business
• Communicate market trends and provide adequate up to date information on products and systems
• Assist with on boarding of new door to door agency, identify type of partner, and communicate the relevant legal agreement/addendum, Codes, co-ordinate training calendar / curriculum & access to systems
• Develop & grow inform and communicate any new training modules applicable

Core competencies, knowledge and experience:
• 3-5 years of varied experience in Sales & Distribution.
• Extensive knowledge of telecoms business and sound understanding of distribution models especially managing sales channels.
• Telecom analytical skills both local and regional
• Bachelor’s degree in a business related course.

Must have technical / professional qualifications:
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Excellent English language skills (verbal and written)
• Business-to-Business Sales director with Agency & Channels
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.