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Friday, June 15, 2018

Nafasi ya Kazi Senior Specialist Brand & Head of Sales & Distribution and Customer Experience - Zantel Tuma Maombi Yako Mapema

Senior Specialist Brand (Zantel)

Job Country: Tanzania

JOB PURPOSE

To Conceptualize, Plan, Develop and Execute all internal and external communication campaigns across all media i.e. Outdoor, Electronic, Print & Digital.

KEY RESULT AREAS/MAIN RESPONSIBILITIES

• Execute the overall Brand strategy which is effective in delivering the Brand Saliency/TOMA/Share objectives, as well as building brand equity measured via Brand Track study.
• Pushing for new creative ideas for the brand. Leading the Advertising Agency to think strategically and focus on developing high quality advertising which truly leverage on consumer insights.
• Monitoring execution of all projects and ensuring prompt delivery in relation to overall marketing schedule. Participation in local/regional copy development.
• Working closely with media agencies (OOH/Electronic/Print/Digital) and develop & Execute effective media plans. Measure the effectiveness by TOMA scores /Brand track study.
• Working with Internal agencies (Procurement etc) and external agencies (Creative/Outdoors/media buying) to deliver the marketing campaigns in time.
• Planning, Monitoring / tracking Marcom budget spends and measuring effectiveness of communications activities, as measured by brand awareness, preference, customer acquisition and retention.
• Running effective marketing campaigns which deliver Zantel key messages, USPs and brand collateral to the target channels.
• Positioning Zantel as an authority within our specific product areas organization/best practice.

Qualifications:
Education background.

• A BA-Marketing, Mass Communication or related discipline
• Professional Qualifications in advertising, Marketing & Communication will be an added advantage.

Skills& Knowledge
• Strong Creative Judgment and Critical Thinking Ability
• Influential & Interpersonal Skills and Social Perspectives
• Entrepreneurial ability
• Strong communication - oral and writing skills
• Strong Numeric ability
• Strong stakeholder Management skills
• Project Management Skills & Time Management
• Inductive Reasoning & Fluency of Ideas
• Highly Result Oriented believes in teamwork
• Customer centric approach

This position is open to people:

Local

TO APPLY ONLINE CLICK HERE 

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Head of Sales & Distribution and Customer Experience (Zantel)

Job Country: Tanzania

JOB PURPOSE

1. Responsible for building a robust distribution network for MFS and Mobile business, ensuring the infra is to the required capillarity to enable the overall business achieve its goals and objectives.

2. Responsible for setting-up the best customer experience in all consumer touch points, ensuring it translates to the customer satisfaction and repetitive consumption behavior

KEY RESULT AREAS/MAIN RESPONSIBILITIES

Sales and Distribution:
• Recruit significant and relevant count of Dealers and Super Agents and forge partnership which will stimulate their performance to drive the business.
• Grow the subscriber base from a significant number of existing one
• Grow the airtime sales from a significant number of existing one
• Grow the e-money sales from a significant number of existing one
• Grow the electronic recharge penetration from a significant percentage of penetration of the existing one
• Set-up non-traditional channels to enhance the Zantel’s distribution footprint whilst driving loyalty to the community
• Provide guidance and build sales capabilities to the entire Sales and Distribution team to ensure they achieve the business objectives
• Provide effective management of the Sales and Distribution cost whilst achieving the set business goals

Customer Experience:
• Ensuring customer needs and expectations are met to best and beyond Industry standards
• Reduction of customer dissatisfaction through processes improvements.
• Optimizing customer contact through upselling and cross-selling
• Effectively manage the customer onboarding processes ensuring 100% on compliancy as per the Regulation.
• Roll-out the Franchise scheme Nationwide to improve customer touch point footprint
• Grow the call center KPIs from a significant number of existing one
• Ensure all the Company owned customer touch points operates with profitable model
• Effectively Administer and Execute Customer Operations budget
• Work close with internal stakeholders to feedback and review offers or communication to customers in order to validate consistency of consumer service aspects.

Qualifications:
Education.

• A minimum of bachelor degree in either Commerce or Business Administration.
• MBA – Sales and Marketing will be an added advantage

Skills & Knowledge
• Leadership skills and experience in leading teams
• Various competencies including
o Strong Analytical and Presentation Skills
o Strong Negotiations and Relation building capacity Skills
o Strong local knowledge and great understanding of the market dynamics and ecosystem

This position is open to people:

Local

TO APPLY ONLINE CLICK HERE