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Monday, June 18, 2018

Nafasi ya Kazi MFS B2B Support Implementation Specialist Grade 9 - Tigo, Tuma Maombi yako Mapema

MFS B2B Support Implementation Specialist (Grade 9)
Job Country:

This role will be responsible with technical integration of Tigo Pesa platforms with other systems. The role will support Tigo Pesa partners in the entire integrating process including testing and going live.

Key Responsibilities
Process integration requests and provide relevant information to technical stakeholders
• Verify that all Tigo Pesa integration requests from third parties have been approved by all internal stakeholders
• Check if all Information Technology Systems of third party companies comply with Information Technology policy of the company
• Perform system configurations to connect various Tigo Pesa platforms with third party systems
• Troubleshoot any issues that arise out of integration stage and document the root cause and the resolution
• Configure the required access rights to different roles (users) of third party companies
• Provide timely feedback about the status of technical integrations to all stakeholders

Testing of new integrations with third party companies
• Inform third parties of the testing procedure and the tools required to perform each procedure
• Contact third party companies when technical integration is ready and inform them of the testing procedure
• Document the minimum testing requirements needed to be performed on different integrations
• Design test cases to properly check every functionality offered in the integration from the perspective of a customer
• Perform tests for new integrations, new product launches and product modifications in collaboration with internal and third party stakeholders.
• Sign off the User Acceptance Test of every integration prior to go live

Customer relations
• Ensured that the customer experience is of the highest possible quality and customers are treated fairly with focus on customer satisfaction and retention.
• Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships
• Networking with other companies executives in order to generate new business for the company.

Qualification and Experience
• Bachelor's Degree in Computer Science, Information Technology or related field
• Solid technical skills
• Great interpersonal skills
• Excellent communication skills

This position is open to people: Local
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"
Only Successful Candidates will be contacted