KCB Bank Tanzania
Customer Experience Executive
KEY RESPONSIBILITIES
- Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
- Conducting below the line campaigns/communication through bulk SMS and calls
- Conducting all branches daily system health check surveys
- Handle queries coming through social media with collaboration with Marketing.
- Compile customer experience reports.
- Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
- Support in deployment of customer experience projects
- Conduct quality checks on raised complaints from branches.
- Participate fully in preparing and supporting customer engagement activities.
- Cross selling other products of the bank
- Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.
Academic & Professional
- Particulars Detail Specific Field or Qualification Need Type[1]
- Education Bachelor’s degree Bachelor’s degree from any recognized institution RQ
- Master’s degree Business Related AA
Experience –Years
Total Minimum No of Years Experience Required
Fresh Graduate (1 year experience added advantage)
[1] Need Types are : RQ = Required, AA = Added Advantage
Deadline: 2024-04-05
Reference Number: 2453
