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Saturday, June 2, 2018

Nafasi ya Kazi Assistant Technical Support & Supply Chain Management Officer, Tuma Maombi Kabla ya Tarehe 24 June 2018

Title: Assistant Technical Support
Report to: Hard Ware Engineer

Job Brief
Responsible for designing, programming, installing and maintaining and troubleshooting of hardware,
software and network of WASSHA operations. The Technician will also be responsible for training staff
and agents on simple WASSHA repair and support in an effective and efficient manner to ensure
maximum sales are achieved by the company.

Job Description
• Installing and configuring and managing computer hardware, software, systems, networks,
printers and scanners
• Planning and undertaking scheduled maintenance upgrades whenever required
• Responding to breakdowns
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Maintaining records of all hardware and Software equipment
• Provide reports to the management as per requirement
• Managing stocks of equipment, consumables and other supplies.
• Shift and on-call work may be required, particularly where equipment is in continual 24-hour
• installing and configuring hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• talking to staff or clients through a series of actions, either face to face or over the telephone to
help set up systems or resolve issues
• troubleshooting system and network problems and diagnosing and solving hardware or
software faults
• replacing parts as required
• providing support, including procedural documentation and relevant reports
• following diagrams and written instructions to repair a fault or set up a system
• supporting the roll-out of new applications
• setting up new users’ accounts and profiles and dealing with password issues
• responding within agreed time limits to call-outs
• working continuously on a task until completion (or referral to third parties, if appropriate)
• rapidly establishing a good working relationship with agents and other professionals, e.g.,
software developers
• testing and evaluating new technology

• A diploma in Electrics or Electronics Engineering or relevant field.
• Experience in similar role not less than 2 years
• The computing world evolves very quickly and new technologies are always being developed so
it is more important that candidates keep IT knowledge up to date
• Prior work experience gained in any position involving contact with customers or the general
public may be advantageous
• Key skills for technical support officers
• Technical skills especially on hardware/software equipment.
• Organizational skills
• Interpersonal skills
• Communication skills
• Patience
• A logical mind
• Capable of working well under pressure
• Enthusiasm to be continually learning




Digital Grid Inc /WASSHA is a company dealing with solar business and we are looking for an
experienced Supply Chain Management Officer. He or she will report directly to our Chief
Supply Chain Officer, and we are interested in improving our speed, efficiency and resource use
to increase our company’s overall revenue and provide more reliable service for our customers.
The successful candidate who will be able to analyze data and processes, find creative solutions,
generate reports and present findings to upper management and other departments, communicate
with external suppliers and buyers, comprehend legal documents, and developing lasting
relationships with others. They must proactive problem solvers with a desire to collaborate with
others. Also to render and maintain an effective and efficient procurement function that will
ensure value for money when acquiring assets, goods and services.

 Planning delivery timetables
 Ensuring stores have enough stock
 Making sure suppliers have enough stock to meet demand
 Overseeing the ordering and packaging process
 Monitoring stock levels
 Tracking products through branch offices to make sure they arrive at their destination
 Overseeing arrival of shipments
 Facilitate supply chain management.
 Monitoring the implementation of supply chain policies.
 Ensuring compliance with different statutory legislation.
 Assist in the organisation’s procurement functions.
 Contract Management.
 Asset Management.
 Daily management of incoming requests from end users ensuring timeous turn around
 Conduct monthly demand planning to determine the needs and requirements for good and
 Compile procurement reports for internal and external stakeholders.

 Good team leader
 Plenty of initiative and can work unsupervised
 Knowledge of geography
 Good communication skills
 Attention to detail
 Ability to use spreadsheets, databases and other IT programmes
 Writing skills
 Ability to remain calm under pressure and make decisions quickly
 Integrity and the ability to deal with confidential information are essential
 Excellent verbal communication skills.
 Financial management skills.
 Planning and organising skills ability.
 Efficient and accurate with attention to detail
 Assertiveness and Business acumen.
 Judgement and Negotiations skills

 Advance Diploma or Bachelor Degree in Procurement, Supply Chain Management or
relevant field with 3 years’ experience in the supply chain management.
 Familiarity with safety and procedural best practices in SCM.
 Ability to multitask and successfully operate in a fast paced, team environment;
 Must adapt well to change and successfully set and adjust priorities as needed;
 Computer literacy essential.

How to Apply
Interested individuals should submit their applications to [email protected] indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you are
bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working history

Telephone calls will not be entertaine